Builder Mate Support

Builder Mate is in early access. Request access and we’ll be in touch to set up your account.

We’ll email you an invitation with a temporary password. The first time you sign in, you choose your own.

Once you’re in, To do shows the things that need your decision, and Schedule shows what’s coming up by date.

• Use Log in at the top of any page. If you’re already signed in, it takes you straight to Builder Mate.
• Forgot your password? Choose Forgot your password? on the sign-in page and we’ll email you a code to set a new one.
• Invitation expired? Email us and we’ll send a new one.
• Still stuck? Email contact@buildermate.co.nz from the address you sign in with.

Voice memos. In the Builder Mate app, tap the record button and say what happened in your own words. Tap again to stop. Recording also stops by itself after 10 seconds of silence, after 5 minutes, or when your phone locks; anything already recorded is kept.

No signal on site? The memo is saved on your phone and uploads when you’re back in coverage.

Calls. Calls to your Builder Mate number are recorded so the details aren’t lost. Callers hear a short notice when the call connects. We recommend you also tell your clients in writing, for example in your contract or start-of-work email.

The mobile app is rolling out to early-access users, starting with iPhone.

Email connection is coming to early-access users soon. You’ll connect your Gmail or Outlook account once, and work emails and attachments will arrive with the right job.

Builder Mate only sends an email when you approve it, from your own address, so replies come back to you as normal.

Your information is stored in New Zealand. What you and your clients say is used only to do your work for you — it is never used to train AI models that other users share.

To get a copy of your information, correct it, or close your account, email us. The Privacy Policy has the details.

Email contact@buildermate.co.nz. It helps to include the email address you sign in with, what you were doing, and roughly when it happened.